Support

Technical Support & Maintenance

Round-the-clock monitoring so small issues stay small.

99.9% Average uptime

Ongoing monitoring, patching and support for websites, applications and infrastructure — whether we built the system originally or you're bringing us in to take over an existing one.

What's Included

What you get with this service

Everything you need to launch, grow, and manage your digital presence with confidence.

01

24/7 uptime and performance monitoring

02

Security patching and dependency updates

03

Scheduled backups with tested recovery points

04

Direct access to engineers, not a generic ticket queue

Built around your business goals

Practical solutions, thoughtful design, and a foundation built for long-term growth.

How We Deliver This

Our process for technical support & maintenance

The same structure applies whether this is a standalone engagement or part of a larger build.

01
STEP 01 ↗

System Audit

We review your current stack, risks and existing monitoring before onboarding.

02
STEP 02 ↗

Monitoring Setup

Alerts and dashboards configured around your actual failure points.

03
STEP 03 ↗

Ongoing Maintenance

Regular patching, backups and health checks run on a set schedule.

04
STEP 04 ↗

Incident Response

A documented SLA for how quickly issues are acknowledged and resolved.

Tools & Technology

What we build this with

We use reliable, modern technologies to build fast, scalable and maintainable digital solutions.

✓ Modern technology stack
01 ↗

Datadog

Technology
02 ↗

PagerDuty

Technology
03 ↗

Zendesk

Technology
04 ↗

AWS CloudWatch

Technology
05 ↗

Jira

Technology
Client Success Story

We haven't had an unplanned outage since moving our monitoring over to their team eighteen months ago.

C
Client Name IT Manager, Partner Company
Client Review
Common Questions

Frequently asked about this service

Do you support systems you didn't originally build?

Yes, we regularly take over maintenance for existing systems after an initial audit to understand the codebase and infrastructure.

What counts as a critical incident?

Anything causing downtime or data loss risk. Response times for critical issues are defined in your SLA before onboarding.

How often are backups tested?

Backup restores are tested on a monthly basis as part of the Managed and Enterprise plans.

Ready When You Are

Let's talk about your technical support & maintenance project

Book a discovery call and we'll tell you honestly whether we're the right fit — no obligation, no generic pitch deck.