LiveChat

Live Chat & Messaging

Answer the question a customer has right now, not an hour after they've already left.

+31% Conversion on chatted sessions

Live chat puts a real-time conversation directly on your storefront and app, so a customer with a question before checkout gets an answer in the moment instead of abandoning the cart to go email support and wait.

What's Included

What you get with LiveChat

Real-time website and in-app chat widget

Proactive chat triggers based on visitor behavior

Chatbot deflection for common, repetitive questions

Seamless handoff from bot to human agent mid-conversation

Multi-agent queue with skill-based chat routing

Chat transcripts synced automatically to the helpdesk

Integrates With

Helpdesk CRM Platforms OMS Chatbot & AI Platforms Marketing Tools

Why It Matters

What changes once LiveChat is running

Fewer abandoned carts

A question answered in real time at checkout is a sale kept, instead of a cart abandoned while waiting on email.

Faster resolution for simple questions

Chatbot deflection closes out common questions instantly, freeing agents for the conversations that actually need a person.

Better conversion from live engagement

Proactive triggers reach hesitant visitors at the right moment instead of waiting for them to seek out a contact form.

How We Roll It Out

Implementation process

The same disciplined rollout applies whether this runs standalone or alongside your other support channel.

STEP 01

Chat Flow Audit

We review your current support channels and where customers tend to abandon before reaching a human.

STEP 02

Widget & Trigger Setup

The chat widget and proactive triggers are configured for the pages and moments that matter most to conversion.

STEP 03

Bot & Routing Configuration

Chatbot deflection handles repetitive questions, with clear handoff rules for when a human agent should step in.

STEP 04

Go-Live & Agent Training

We train agents on the queue and tune bot responses based on real conversations in the first weeks.

“

We used to lose people at checkout over questions that took thirty seconds to answer. Now someone's there before they even think about leaving.

Client Name Customer Experience Lead, Partner Company

Common Questions

Frequently asked about LiveChat

Does the chatbot replace human agents entirely?

No — the bot deflects common, repetitive questions and hands off to a human agent the moment a conversation needs one.

Can chat transcripts be reviewed later?

Yes, every conversation syncs to the helpdesk automatically, so there's a full record tied to that customer's ticket history.

Can we control when the chat widget appears?

Yes, proactive triggers are configurable by page, time on site or visitor behavior, so chat shows up when it's actually useful.