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We work across fintech, healthcare, logistics, e-commerce, and professional services — though our core focus is any growing business that needs reliable, scalable IT without an in-house team to run it.
Yes, we support clients across multiple countries with a mix of remote monitoring and, where needed, local on-site partners for hardware-related work.
We pair proactive monitoring with a strategy-first approach — we don't just fix what breaks, we help you plan the roadmap so fewer things break in the first place.
Most engagements are priced per-device or per-user monthly, with add-ons for security, backup, and consulting hours. We'll always give you a clear quote before any commitment.
We offer both monthly and annual plans. Annual plans come with a discount, but nothing locks you into multi-year terms unless you specifically want that structure.
Helpdesk support, patch management, and basic monitoring are standard. Backup, advanced security, and strategic consulting are available as add-on tiers.
Most clients are fully onboarded within 2–3 weeks, depending on the size of the environment and how much documentation already exists.
No — we plan migrations in phases specifically to avoid downtime, with rollback plans ready in case anything needs to be reversed.
Not usually. We integrate with most existing tools first and only recommend replacements where there's a clear gap in coverage or reliability.
We align our practices with common frameworks like SOC 2 and ISO 27001 principles, and can support compliance-specific requirements like HIPAA depending on your industry.
Access is role-based and logged. Only the engineers directly assigned to your account have access, and all activity is auditable.
Our incident response process kicks in immediately — containment first, then root-cause analysis, then a full report and remediation plan shared with you.
Critical issues are acknowledged within 15 minutes, high-priority within 1 hour, and standard requests within 24 hours — all documented in your service agreement.
Yes, our helpdesk operates 24/7 for critical issues. Non-urgent requests submitted after hours are picked up first thing the next business day.
Our contracts include service credits for missed SLAs, and any miss triggers an internal review to prevent it from happening again.
Our team is happy to walk through anything specific to your setup.